Zara, the Spanish fast-fashion retailer, experienced
a sharp increase in brand value this year
(18%). Zara’s long-admired business model has
kept customers happy and the company in top
form, despite harsh global economic conditions.
Zara continues to leverage its enviable logistics
system, which enables store managers to
communicate directly with designers — providing
them with valuable information on what is and
isn’t selling. In turn, Zara’s customers are able to
find (and purchase) clothes that keep them
looking fashion forward. In September 2011, Zara
launched online sales in the US and, in March
2012, opened an expansive and highly sustainable
flagship store on New York’s Fifth Avenue to
much fanfare. The US was not Zara’s only focus
this past year. The brand announced plans to
open a fifth store on London’s Oxford Street and
yet another store in Madrid — on the city’s
high-end calle Serrano. Zara has also expanded
its presence in China, where it recently launched
an online shop. And Zara has made forays into
countries such as Taiwan, South Africa, and Peru
as well. Strategic global expansion, a commitment
to sustainability efforts, and keeping consumer
demands front and center, Zara continues to be a
leading global retail brand.